How do I make a return?

You can return the items postmarked within 14 calendar days of receipt. You have to go in the order section of your customer account and select the product(s) you want to send back, specifying if you want an online store credit or a refund to your original method of payment. Original shipping fees are not refund.

Items must be returned in their original condition : unworn, unwashed, unaltered with the original shoe box, free of damage. The return number must be in the box. We will notify you by email once your return is processed.

Orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to fill our return form before mailing your return to the address below:

Shoemakers
Retour E Boutique Shoo Pom 
9 rue des chouans
85500 CHAMBRETAUD
France